It is hard to send a doll back, isnt it Nikki? I have had two bad dolls come to me.. one was my Nellie I was telling you about.. the other was my Josephina.. she had a glob of white dried wig glue in her hair in the back, but I was able to get it out. I had already loved these dolls by the time the replacements arrived.. My mom bought the replacement Nellie and I sent the replacement Josephina back with a note telling them that she was the 2nd one and not to send her to the 'museum'.. [img]smile.gif[/img]